Play it again, Sam 13 December 2019 Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
In this week's issue... Play it again, Sam Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
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Artificial intelligence: the future of hospitality? 02 August 2019 by

With chatbots, virtual assistants and personalised booking platforms becoming more mainstream, Katherine Price explores the opportunities and obstacles artificial intelligence can bring to hospitality and speaks to those operators already ahead of the curve

Would you trust artificial intelligence to check in your guests or answer their queries?

At the 2019 NYU International Hospitality Industry Investment Conference last month in the US, both Rob Torres, managing director for Google Travel, and Cyril Ranque, president of lodging partner services for Expedia Group, agreed they see big opportunities in personalisation via artificial intelligence (AI). But what does this mean, and which technologies should operators be investing in?

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