Restaurants among worst offenders for turning away guide dogs

06 September 2013 by
Restaurants among worst offenders for turning away guide dogs

Some restaurants are illegally turning away blind people as they mistakenly try to ban guide dogs from their premises.

A new study by charity Guide Dogs found there was a lack of awareness of legislation passed three years ago which aims to ensure disabled people have the same right to services as everyone else.

The charity said complaints about the issue had "rocketed" in the last few months and were up by more than a third on last year.

Among the worst offenders were restaurants, public transport and taxis.

The charity's chief executive, Richard Leaman, said: "More awareness is needed to avoid blind and partially sighted people having to cope with this stress and discrimination in their daily lives.

"Although business owners are often eager to comply when we speak to them, our report shows that the situation is very different on the ground."

The Disability Discrimination Act (DDA) says business owners must make "reasonable adjustments" to make their premises' accessible to disabled people, such as waiving a no dogs policy for assistance dogs.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking