Analysis and Comment in the hospitality industry
Having sold Sam’s Brasserie in Chiswick and Harrison’s in Balham to Hawksmoor duo Will Beckett and Huw Gott, Sam Harrison tells James Stagg what he’s learned from operating in the capital for 10 years
The news that business secretary Sajid Javid has ordered an investigation into tipping in restaurants – following recent reports in the London Evening Standard that found that a proportion of the service charge in some restaurants was being spent on administrative costs – will no doubt be met with mixed emotions from the industry.
We shrink from the real reason why people with disabilities are rarely found enjoying the hotel experience, says Arnold Fewell. Is he right?
As teenagers receiving their exam results ask what lies ahead, John Hyde, executive chairman at HIT Training, argues for better engagement
What can hospitality operators learn from the customer service and marketing skills of two legendary masters of the disciplines? Peter Hancock, chief executive of Pride of Britain hotels, relates the wit and wisdom of Diego Masciaga and Derek Taylor in these two books
Caterer Fare of London’s managing director John Durden urges the industry to rediscover those British gems that may otherwise be lost
As food and beverage manager at the Goodwood Estate, Zoe Mann co-ordinates hospitality for thousands of guests at events such as the imminent horse racing extravaganza the Qatar Goodwood festival, set for 28 July to 1 August. She speaks to Hannah Thompson about her nine-year career at the estate, local sourcing, tiered hospitality, and working with guest chef Bryn Williams
Phil Nourse, the cook manager of Anglebury Court in Dorset, tells Richard McComb about the day-to-day struggle to put a smile on the face of elderly residents and day visitors
Fines are now based on an organisation’s ability to pay and can run into millions of pounds, say Semra Zack-Williams and Dewi Ap-Thomas
The period of time running up to a new contract can be fraught, but with communication, preparing your people and honesty – the holy trinity of contract mobilisation – the chances of success are high