BaxterStorey has achieved its highest Hospitality Assured score with 81.6%, in its latest accreditation of the quality standard created by the Institute of Hospitality for customer facing businesses.
The assessment covers nine areas of business, from customer research and business planning to service delivery and customer satisfaction improvement.
BaxterStorey's Chef Academy, Barista Academy and Advanced Management Project were some of the initiatives identified as equipping teams with the skills and knowledge to provide high levels of service.
In addition to observing working practices, service and team interaction, the assessors selected a number of staff at random to be interviewed.
Alastair Storey, chairman at BaxterStorey, said: "We continually strive for service excellence and are delighted that our teams' efforts have been recognised with our best ever score. We strongly believe in the importance of nurturing talent and it is particularly rewarding to see our training programmes receiving praise. After all, it is our dedicated people that enable us to deliver the very best levels of service."
Max Lawrence, director of finance and administration at Hospitality Assured, added: "BaxterStorey has taken part in the Hospitality Assured assessment for more than a decade. Its year-on-year progress demonstrates the importance and commitment that the organisation places on quality and ongoing improvement."
BaxterStorey provides hospitality services for a wide range of customers at over 600 locations through restaurants, café bars, deli operations and executive dining rooms, employing more than 8,500 people.
Back in June the winners of the 2016 Hospitality Assured Awards were honoured at a ceremony held at Westminster Kingsway College.
The winners were:
•Best International Newcomer - Cleveland Clinic Abu Dhabi
•Most improved Score - the Capital Hotel
•Hospitality Assured Champion - Ijeoma Kareem (hospitality analyst at Cleveland Clinic Abu Dhabi).
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