The Caterer
Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

We must make waiting a proper career option

18 May 2006

The food service aspect of restaurant management has, in this country, long been a poor relation to the food production (Caterer, 11 May, page 4). There are two strands to this problem.

The first is that food service must become a career option as on the Continent, rather than seen as a "stopgap" job. We industry representatives on the Worcester College of Technology (Department of Hospitality) Strategy Group have been pressing this point for some time. The college, always prepared to listen, is working with the awarding body to create a food service qualification. If we can start to make this important job recognised as a career option we will have started to succeed.

The second is the attitude of many members of the public, who look upon waiting staff as servile rather than providing a professional service. Even at an establishment such as my country house hotel and restaurant there's a noticeable shift in attitude towards one of my team non-uniformed and working front of house and one uniformed and waiting at table.

This is an indictment of the public and these two areas need to be addressed in order to solve the problem.

So instead of whingeing about it, Antony Worrall Thompson et al, let's be proactive and actually do something about it.

John Pattin
Proprietor, the Cottage in the Wood hotel, Malvern Wells, Worcestershire

Have your say
Click here to e-mail your comments. The editor reserves the right to edit comments.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking