Search
The Caterer

Roux's Michelin-starred Waterside Inn wins court case

04 June 2009 by
Roux's Michelin-starred Waterside Inn wins court case

Michel Roux's three Michelin-starred Waterside Inn has won a court case brought by a guest who alleged breach of contract over issues with air conditioning and central heating in his room.

Seeking a £550 refund and £200 damages, Kevin Andrews claimed the accommodation provided in one of the luxury suites at the Bray restaurant with rooms was "not of satisfactory quality".

Specifically, he alleged problems with the air conditioning and central heating including "a hammering noise like a passing boat chugging outside the cottage" that left him "tired and cheated of sleep".

But Roux successfully defended the claim on the basis that the accommodation was of a more than satisfactory quality and that Andrews had it within his own grasp to deal with the use of the air conditioning and central heating.

The judge found that the claimant had received "an excess of good service" from Roux and his team and that the management / control of the air conditioning and central heating was not "rocket science".

Speaking to Caterersearch after the result was announced, Diego Masciaga, director and general manager at the Waterside Inn, said hospitality operators were particularly vulnerable to this sort of claim at the moment.

Waterside Inn reopens with new kitchen >>

Diego: The best in the business >>

Michel and Alain Roux: A profile >>

In with the inn crowd >>

British guests have mastered the art of making complaints >>

By Daniel Thomas

E-mail your comments to Daniel Thomas here.

Caterersearch.com jobs
Looking for a new job? Find your next restaurant job here with Caterersearch.com jobs

Blogs on Caterersearch.com](http://www.caterersearch.com/blogs) Catch up with more news and gossip on all Caterer's blogs
[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!