no-shows
Viewpoint: Guard against no-shows this Christmas
With spending in restaurants down, operators need to hang on to every single booking to make this a happy Christmas, says Kirsty Morris
One no-show costs an average of £89, research reveals
No-shows can cost hospitality businesses an average of £89 per lost customer, research has revealed.
No-shows costing hospitality £17.6b a year in lost sales
Customers booking tables and then not turning up is costing the hospitality industry an estimated £17.6b[...]
Greater Manchester pub hit by fake bookings reports 42 no-shows in one day
The Black Ladd pub in Oldham saw 42 no-shows in one day last week after the[...]
Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown
Some restaurants and suppliers have begun taking upfront payment for meals and produce as a “safety[...]
Restaurant cancellations halve in two weeks as consumer confidence climbs
Consumers are now more likely to honour their eating out reservations than they were when venues[...]
Personal booking confirmation calls key to tackling no-shows, research finds
Around 74% of consumers would be more likely to respond to a personal telephone message from the owner of a business than a standard text message to confirm or cancel their booking, independent consumer insight by One Call to All has found."
Industry unites behind 'no more no-shows' plea
The industry has united in a call for 'no more no-shows', after customers failing to turn up for bookings blighted its opening weeks and was described as a “gross act of negligence on the part of the customer”.
No-shows continue to blight hospitality's reopening as Paul Ainsworth says 'disappointed doesn't even cut it'
Paul and Emma Ainsworth have been left shocked and “disappointed” after 27 guests failed to keep their bookings at the Mariners pub in Cornwall, despite repeated industry-wide calls to end no-shows.
‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows
The Vineyard hotel in Stockcross, Berkshire, is among those considering the introduction of deposits for restaurant[...]
Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening
Operators have issued pleas to guests after hundreds failed to show up for bookings on their[...]
Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows
Small plates restaurant Maray in Liverpool’s Bold Street has banned removed bookings for groups of fewer[...]
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