Technology and training will change the way you interact with your guests, but the fundamental art of service will always endure
"Every guest wants to be taken on a journey," according to Monica Or, founder of Star Quality Hospitality Consultancy. "In fact, these days, you could say it's more of an adventure." She is referring to hotel stays in particular, but the statement holds equally true for restaurants.
You need to be a premium member to view this. Subscribe from just 99p per week.
Already subscribed? Log In