Upwardly mobile 20 September 2019 The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
In this week's issue... Upwardly mobile The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
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The Caterer's 40 trends: service

22 April 2018 by
The Caterer's 40 trends: service

Technology and training will change the way you interact with your guests, but the fundamental art of service will always endure

Getting personal

"Every guest wants to be taken on a journey," according to Monica Or, founder of Star Quality Hospitality Consultancy. "In fact, these days, you could say it's more of an adventure." She is referring to hotel stays in particular, but the statement holds equally true for restaurants.

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