no-shows

Restaurant owner warns of 'heartbreaking' impact of rising no-shows

13 July 2022 by Sophie Witts

A restaurant owner hit by 20 no-shows in one night has warned of its impact on small businesses.

Hospitality venues continue to struggle with Covid cancellations

11 April 2022 by Sophie Witts

Hospitality businesses are continuing to struggle with large numbers of Covid-related cancellations, with some warning it could drive them out of business.

News

Majority of consumers in favour of deposits for restaurant bookings to discourage no-shows

22 September 2021 by Janet Harmer

News

No-shows costing hospitality £17.6b a year in lost sales

01 September 2021 by Sophie Witts

News

Greater Manchester pub hit by fake bookings reports 42 no-shows in one day

05 July 2021 by Katherine Price

News

Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown

22 March 2021 by Sophie Witts

News

Restaurant cancellations halve in two weeks as consumer confidence climbs

06 August 2020 by Jennie Milsom

Consumers are now more likely to honour their eating out reservations than they were when venues[...]

Products

Personal booking confirmation calls key to tackling no-shows, research finds

31 July 2020 by Lisa Jenkins

Around 74% of consumers would be more likely to respond to a personal telephone message from[...]

News

Industry unites behind 'no more no-shows' plea

17 July 2020 by Emma Lake

The industry has united in a call for 'no more no-shows', after customers failing to turn[...]

News

No-shows continue to blight hospitality's reopening as Paul Ainsworth says 'disappointed doesn't even cut it'

15 July 2020 by Emma Lake

Paul and Emma Ainsworth have been left shocked and “disappointed” after 27 guests failed to keep[...]

News

‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows

The Vineyard hotel in Stockcross, Berkshire, is among those considering the introduction of deposits for restaurant guests as late cancellations and no-shows continue to blight hospitality’s reopening weeks. "

13 July 2020 by Emma Lake

News

Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening

08 July 2020

by Emma Lake

Operators have issued pleas to guests after hundreds failed to show up for bookings on their first days of opening.

News

Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows

03 December 2019

by Andrew Andronicou

Small plates restaurant Maray in Liverpool’s Bold Street has banned removed bookings for groups of fewer than six people after no-shows hit daily covers by 10-20%.

Restaurant