Peter Hancock



Viewpoint: Peter Hancock says accentuate the positives

02 September 2021 by

Covid may be a crisis unique to our age, but its effects and outcomes do have the slight advantage of bringing about some lasting good for the hospitality industry, says Peter Hancock.


Flattery will get you everywhere, says Peter Hancock

25 February 2021 by

Tense times may mean angry words, but operators should be able to display the politeness that they would normally show their customers, says Peter Hancock.

Viewpoint: Pendulum swings in workers’ favour In-Depth

Viewpoint: Pendulum swings in workers’ favour

20 November 2019 by

With unemployment currently at record lows, hospitality businesses must be willing to understand and meet staff[...]

Viewpoint: Changes for the better Hotel

Viewpoint: Changes for the better

02 August 2019 by

Viewpoint: Winners and losers Hotel

Viewpoint: Winners and losers

05 July 2019 by

Viewpoint: A job for life…why not? In-Depth

Viewpoint: A job for life…why not?

14 June 2019 by

With the industry's staff shortage only set to worsen after Brexit, Peter Hancock asks why we[...]

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